Failte Ireland COVID-19 Safety Charter

The Failte Ireland COVID-19 Safety Charter is designed to give comfort and reassurance to customers. Guests in our participating hotels can be safe in the knowledge that recommended safety and cleaning guidelines are being adhered to and that staff members have completed essential hygiene and safety control training.

What it means for our hotels and you:

- We agree to Follow the recommended cleaning and Safety guidelines.

- All staff have completed Hygiene and Safety control training.

- We are subject to being spot-checked.

  We want you all to feel safe while you stay with us and we continue to monitor all developments relating to COVID-19 and remain committed to ensuring a safe environment for all guests.

Participating Travelodge Hotels:

Travelodge Dublin Airport North Swords

Travelodge Dublin Airport South Ballymun

Travelodge Phoenix Park

Travelodge Cork Airport

Travelodge Waterford

Travelodge Limerick

Travelodge Castletroy

Travelodge Galway Central

If you have any questions about this please contact us at info@travelodge.ie

Travelodge Protect

Our number one priority is the safety and security of our customers and teams. When we reopen our hotels for all customers, we want to create an environment where everyone has peace of mind - whether you are staying or working with us.

So we have created TravelodgeProtect+, a programme of cleaning and social distancing measures, designed to keep our guests and teams safe. The programme has been developed by a dedicated cross functional hygiene strategy team and has become the basis for our new way of working.

All of our Travelodge hotels in Ireland and Northern Ireland will be adopting the following practices:

Cleaning & Hygiene

Cleaning using antiviral disinfectant effective against Coronavirus; certified to European standards EN1276 & EN14476

Increased cleaning frequency of high touch points in public areas and bedrooms

Additional post clean room checks with digital tracking in place to ensure consistently high standards

All linen and towels thermally disinfected

Customer hand sanitiser stations in key locations

Comprehensive training of every hotel team member on cleaning, hygiene and social distancing

Social Distancing

Social distancing measures throughout the hotel

Reception distancing floor signage and protective screens at check in

PPE provided to all hotel team members. Whilst there is no Government guidance on the need to wear face masks in hotels, these are available should team members choose to wear them

Contactless Measures

To minimise contact, housekeeping teams will not enter bedrooms during your stay

Contactless payment available

Contact free check out

FAQs

What is TravelodgeProtect+?

TravelodgeProtect+ is our programme of cleaning and social distancing measures, designed to keep our guests and teams safe. The programme has been developed by a dedicated cross functional hygiene strategy team and is the basis for our new way of working in response to the COVID-19 pandemic.

How often will my room be cleaned?

To minimise contact with rooms our housekeeping teams will not enter your bedroom during your stay. If you require additional tea and coffee or towels during your stay, please ask a member of our team who will be happy to help.

Can I request that housekeepers do not enter my room?

Our housekeeping team will not enter your room until after you check out unless you have requested additional tea and coffee or towels.

How are you ensuring your hotel teams are healthy to work?

Our number one priority is the safety and security of our customers and teams. We want to create an environment where everyone has peace of mind - whether you are staying or working with us. We have strict processes in place that our hotel teams follow when they arrive for work or if they start to show symptoms or if they cannot come in to work.

What processes are in place to ensure the health of other guests staying at your hotel?

There is a communication issued to all guest on check-in which outlines our safety procedures and actions our guests must take if they feel unwell and have COVID-19 symptoms. All hotel team members are also fully trained on the procedures they must follow should this situation arise.

Are you allowing international travellers to quarantine at your hotels?

The Government has yet to publish guidance in relation to quarantine for international travellers. When guidance is provided, we will update our policies in line with them.

Will your hotels with on-site Bar Cafe restaurants and bars be serving food and drink?

Under current circumstances we are following local health and safety which may result in limited food and beverages, guests should check with hotel prior to arrival.

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